IT Infrastructure Offerings

1. Managed Network Services (MNS)
MNS service offerings include:
(i) end-to-end WAN solutions;
(ii) data network infrastructure;
(iii) Point-to-Point links;
(iv) Managed Lease Line Network (“MLLN”);
(v) Multi-Protocol Label Switching (“MPLS”) VPN; and
(vi) VPN.

2. Facilities Management Services (FMS)
We offer our customers the following FMS:
(i) IT helpdesk
(ii) Desktop management services
(iii) Server administration and management
(iv) Network management
(v) Data centre operations management
(vi) Mail messaging system administration
(vii) IT security management
(viii) Application management
(ix) Data base administration
(x) Vendor management services
(xi) Asset management services

3. Remote Infrastructure Management (RIM)
RIMS offerings include:
(i) consulting and design, integration and customisation, management of IT Services;
(ii) 24x7 operational monitoring;
(iii) provision of a single window that caters to all IT infrastructure needs; and
(iv) SLA-based service management.

4. Data Centre Services
Data centre services include:
(i) managed co-location services;
(ii) managed dedicated hosting services;
(iii) utility backup services;
(iv) utility storage services;
(v) monitoring and reporting services;
(vi) managed firewall and IPS Services;
(vii) platform and database support services;
(viii) load balancing services;
(ix) business hosting services;
(x) testing assist service.

5. Cloud Computing Services
The services include:
     Cloud Applications [ClApp] - Software as a Service [SaaS]
     Infrastructure as a Service [IaaS]

6. Business Continuity Plan and Disaster Recovery Services
Our business continuity plan and disaster recovery services include the following services:
(i) Strategic consulting - consulting to create business continuity and disaster recovery plan, best practices in the implementation and management of disaster recovery plan;
(ii) Monitoring and management - Recovery Point Object and Recovery Time Object (meaning the data point and time at which data can be retrieved in the event a data centre is shut down and data recovery needs to be activated), monitoring and management, failback and failover, switch back and switch over;
(iii) Deployment and implementation.

In fact from an IT perspective outages are classified as planned or unplanned disruptions to operations
     Planned Outage
     Software Upgrades
     Hardware Upgrades
     Firmware Upgrades
     Unplanned Outage
     Application Outages
     Network Outages
     Data Outages
     Infrastructure Outages
     Natural Disaster / Act of God (Site Disaster)

7. Network Infrastructure Solutions
The IP traffic growth in India is fuelled, in part, by new media applications and customer demand for more interactivity, personalization, mobility and video. Due to the growth in IP traffic, our customers are seeking enhanced network infrastructure solutions to meet their IT requirements. Network infrastructure solutions include networking and infrastructure components such as:
     Routers
     Switches
     Firewalls
     IPS/IDS
     UPS
     DG sets
     Precision AC components
     Uninterrupted power supply solutions
     Fire suppression systems

8. IT Managed Services For Telecom - Strategic Method for Improving Operations
In the telecom sector, we have both a “sell to” and a “sell through” model. Our IT managed services for telecom product offerings for projects in and for this sector includes:
     Managed Network Services
     Data Centre Co-location
     SaaS
     Network Operating Centre
     Software Operating Centre
     Business Analytics
     Email/Video Conferencing and RIMS
     Common Mobility Card
     Platform as a Service (in relation to cloud computing)