BPO Services

Overview

Recession, Low Consumer Confidence, Bankruptcy, priorities for a business across the globe are evolving by the day. The expectations today include factors beyond cost reduction and the management of the underlying process. Factors such as the application of and access to best-of-breed technology, the availability of professional services (consulting, systems integration, and support, for example), and access to low-cost offshore options for service delivery are also growing in importance.

Cost Cutting is now moving beyond traditional lines of staff and inventory. Industry-wide reduction on Capital Expenditure is sought after. As the Global Economy is rebalancing, Businesses need to find innovative ways to access new engines of talent and manage an around-the-world and interconnected workforce to achieve global delivery and ultimately reach high performance.At Amprosys, we offer our clients the unique advantage of offshore based IT and BPO services under one roof while integrating into any Global Delivery Model. Our business process outsourcing services are mature and have delivered value to clients across verticals.

Easy Alliance
      Create teams with industry, domain and management consulting backgrounds
      Offshore IT and BPO teams with relevant technology and process backgrounds
      One team approach consisting of unified program management and governance models, delivering seamless, turnkey execution.
      Minimal learning curve and better knowledge transfer since Amprosys induces client and project experience within one team
      Better alignment and delivery since client personnel and Amprosys pursue a common set of objectives
      Better controls, visibility and flexibility throughout the engagement
      Lower client management overhead and superior collaboration

Higher Success Rates and Lower Total Costs
      Consulting teams with the right experience, low overhead and efficient execution approach resulting in lower costs
      Optimal leverage of offshore-based IT and BPO teams resulting in true lower costs
      Multi-year partnerships render institutionalized knowledge and relationships, resulting in higher success rates and lower total costs of implementation and maintenance

Amprosys's Range of BPO services include -

RPO Services
Recruitment Process Outsourcing (RPO) is a form of Business Process Outsourcing (BPO) where an employer outsources or transfers all or part of its recruitment activities to an external service provider. RPO may involve the outsourcing of all or just part of recruitment functions and process. RPO providers manage the entire recruiting/hiring process from job profiling through the on boarding of the new hire, including staff, technology, method and reporting. A properly managed RPO will improve a company's time to hire, increase the quality of the candidate pool, provide verifiable metrics, reduce cost and improve governmental compliance. The RPO service provider is "the" source for in-scope recruitment activity.

RPO Service Offerings
As a strategic business partner, we design and manage the recruiting process for clients with complex and evolving needs. Operational flexibility, underpinned by competency based practices and policies allow us to provide seamless solutions that are strategic, but practical in execution. We have very strong policies and procedures, which enables us to take care of end-to-end recruitment activities for our client.



Our Recruitment Process Program
Keeping in mind the specific needs of each and every customer, Amprosys works towards identifying the right fit candidate at various levels of the job. Amprosys believes in hiring people who have grown up the ranks as this would enable the person to have a sense of working at various levels. We adopt both a traditional and a scientific approach to recruitment.

Amprosys has a dedicated HR team which consists of an HR manager, a team of recruiters and a team to resources managers.

      Working closely with our clients helps us plan our recruitment accordingly. We use one or more of the following recruitment processes:
      Advertisements in papers and on jobsites
      Employee referrals
      Walk-in interviews
      Campus recruitment

Key Benefits derived from Outsourcing Recruitment Process
Our approach focuses on:
      Improving processes and recruiting efficiency
      Streamlining critical hiring activities
      Improving quality through agreed key performance indicators
      Delivering measurable cost reductions

We can also incorporate candidate assessment and retention tools and strategies, emphasizing an investment in your workforce for productivity return. Service level agreements, standardized metrics reporting and scheduled performance reviews underpin everything we deliver and demonstrate your Return on Investment.

When a complete outsourced solution is not appropriate, we can augment and leverage the efforts of your internal infrastructure to run a smart and streamlined recruiting engine.

Call Centre Solutions
In the age of technology, contact centers are becoming one of the vital aspects of any business. Companies primarily use contact / call centers to take orders and to solve technical problems. Because of the enormous increase in usage to contact centers, companies are now outsourcing this aspect of their businesses to save money.

Amprosys has been providing a range of contact center services since 1999. Amprosys offers contact center services to global clients by leveraging process, domain and people management expertise. At Amprosys, we have proven expertise in delivering exceptional bottom-line impact to our clients through well trained and highly qualified professionals located in India.

Our agents / customer service representatives are adept at responding to customer concerns with the first contact. In partnership with our clients, we create knowledge bases; systems and processes that ensure customers have an excellent experience whenever they interact with our agents.

Our Contact Center services ensure that your clients have accessibility 24X7 for any assistance. Our range of Contact Center services include the following
      Inbound Calls : Inbound Calls handles incoming calls from a customer or prospect. It is a process where contact centers are built for accepting telephone orders directly from the customer or collecting information for future marketing purposes.

      Outbound Calls : Outbound Calls enables you to connect with customers, clients and employees in a wide variety of ways.

Inbound Calls	Outbound Calls
Customer Service Help Desk       Query Handling       Up Selling and Cross Selling       Technical Help Desk       Pre sales / Post sales product support       Product Support	Cold Calling       Up Selling and Cross Selling       Appointment Setting       Pre Sales       Market Research       Promotional Campaigns

Benefits:
      Convenient customer access to the services required.
      Accurate and appropriate responses
      High level of customer satisfaction
      Improved efficiency
      Monitor performance
      Costs are reduced by up to 30%
      Access to unlimited call answering power equals instant unlimited growth capacity equals a better financial return - without incurring extra capital costs